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May 24, 2024

Kiehl's, Online, Social Commerce



Get All Your Favorite Kiehl’s Products Through Social Media!

MANILA, Philippines – This September, Kiehl’s Philippines proudly unveils its brand new Online Shopping service. Loyal Kiehl’s Since 1851 consumers in Luzon, Visayas, and Mindanao can now purchase their favorite products online by messaging the brand through Kiehl’s Philippines’ website and official Facebook page. Through this service, customers can also attain the same high-quality skin care consultation from Kiehl’s Customer Service Representatives right in the comfort of their own home and get their Kiehl’s recommendations delivered straight to their doorsteps.


For over 150-years, Kiehl’s has established itself as a trusted, globally-recognized skincare brand. Irving Morse, a former apprentice of John Kiehl who eventually took over Kiehl’s Apothecary in the first half of the 20th century, valued the personal relationships he fostered with his customers. His guidance allowed customers to safely experiment with his hand-made remedies through personal, in-store consultations and by allowing them to take home samples of each product. This policy would become known as ‘Try Before You Buy’ and would become the brand’s motto; a dedication to personalized customer service that ensured consumers only purchased products that were best suited to their needs.


Today, consumers continue to receive the same personalized service established by Irving Morse through Kiehl’s Customer Service Representatives (KCRs). Dressed in their signature lab coats, Kiehl’s KCRs guide customers through every in-store experience to provide them with a high-level of personalized care that only Kiehl’s Since 1851 can provide. And now, this same level of dedicated service can now be acquired at any time, day or night, anywhere in the country with just a simple online transaction.


Ordering from Kiehl’s Philippines’ new Social Commerce service is easy:


Step 1 – Go to Kiehl’s Philippines Facebook page and send a direct message. Or go to our website , pre-browse, read about our products, and click on the chat button on the lower right corner of the screen.

Step 2 – Send a message to immediately connect to our eKCR.

Step 3 – Get a free, online healthy skin check or request for direct check out.

Step 4 – Wait for our eKCR to send your cart to you. (It’ll be preloaded with her suggested samples!)

Step 5 – Enter your payment and delivery details in the secure form.

Step 6 – Get the confirmation and tracking number.


Orders are shipped out immediately after purchase. Customers in Metro Manila will receive their orders in2-3 days, customers in Luzon in 2-5 days, and those in Visayas and Mindanao in 6-8 days. The eKCR will be online on Monday – Saturday, from 11:00AM – 8:00PM.


Customers who order during Social Commerce’s opening week will receive a limited edition tote bag with every order, no minimum purchase required!


For more information, visit Kiehl’s Philippines on Instagram @kiehlsphilippines.




About Kiehl’s Since 1851

We are dedicated to providing the most efficacious and personalized skincare solutions to everyone, everywhere; it’s part of our “Healthy Skin Guarantee.” Come visit our stores to get a complimentary personalized Skincare Consultation care of our expert Kiehl’s Customer Representatives. True to our spirit of service, we are proud to offer you samples of our finest formulas so you can “Try Before You Buy.”